Stay Connected with Nexar

Jervis

February 12, 2023 12:08

Get the best driving experience with the Nexar dash cam by staying connected to the Nexar app.

Your Nexar dash cam can be paired to a compatible iOS or Android phone through the Nexar app. It allows you to enjoy features like automatic recording, seamlessly create and share clips to friends and family, get your videos backed up to the cloud, and many more.

How Pairing Works

The Nexar app connects to the dash cam through Bluetooth and WIFI. Once paired, the dash cam streams and saves the videos to your phone so you can watch or trim them later.

If you are pairing your dash cam for the first time, you can click here for Android devices or here if you're on iOS.

How to make sure your phone will remain paired to your Nexar dash cam

The Nexar app connects to the dash cam using your phone's WIFI, Bluetooth, and GPS Location settings. Other app permissions are also necessary to record videos on your phone. See the required app permissions below.

Required app permissions

For iOS

You can always tap on the More tab in the Nexar app to check if any of these important permissions are not set up correctly. Simply tap the Allow button on the missing permission to enable it.

WiFi - the app uses WIFI to stream and transfer videos from the dash cam to your phone.
Bluetooth - set the toggle on so the app can automatically find and pair to the dash cam.
Location - set to "Always" for the app to create a route of your drive and record the location in case of a collision.
Motion & Fitness - this allows the app to know if you are driving or not so it can start/stop the drive accordingly, especially if you have a continuously charging vehicle. Read more about how to work your dash cam in a continuously charging vehicle.
Local Network - set the toggle on to allow your iPhone to communicate with the Nexar dash cam to stream videos to your phone while driving.
Notifications - allow notifications so we can let you know when a parking incident is detected or when a drive starts or ends.
Background App Refresh - when toggled on, the app can perform its basic automatic functions, apply new updates, and fix issues while it's in the background.

For Android

WiFi - the app uses WIFI to stream and transfer videos from the dash cam to your phone.
Bluetooth - set the toggle on so the app can automatically find and pair to the dash cam.
Location - set to "Always" for the app to create a route of your drive and record the location in case of a collision.
Physical Activity - this allows the app to identify whether you are driving or not so it can start/stop the drive accordingly, especially if you have a continuously charging vehicle. Read more about how to work your dash cam in a continuously charging vehicle.
Notifications - allow notifications so we can let you know when a parking incident is detected or when a drive starts or ends.
Battery Optimization - disable this for the Nexar app so it can automatically start and stop streaming and saving videos in the background.
Local Storage - enable this so the Nexar app can save videos to your phone's internal memory.

Here are a few more things you need to know

The Nexar app will not pair or record automatically, and your drives will not be saved to the app entirely if you don't correctly set any of the required app permissions.
Your phone's WIFI antenna can only connect to one device at a time
Since the Nexar app uses WIFI to connect to the dash cam, wireless Carplay, and Android Auto are not compatible with the Nexar app and dash cam as they also use the phone's WIFI to work
VPN, hotspot, antivirus, and other security apps can cause WIFI interferences, so they should be disabled when driving with Nexar
In the Nexar Pro and Nexar Beam dash cams, the blue light will stop blinking to indicate that a phone is paired to it.

If you're having issues pairing your Nexar dash cam after checking these things, click here for Android devices or here for iOS phones to check.

How automatic recording works

There are two ways for the Nexar app to start recording drives: Manual and automatic.

When you open the app, it triggers the manual recording function. Tapping the "Stream" button on the app's Home screen starts the drive recording.

The Nexar app records automatically as long as it's in the background and notifies you when it starts recording. Check that your phone is paired to the dash cam, all necessary app permissions are setup correctly, and the Auto start and stop(for Android)/Automatically start streaming(for iOS) toggle under Nexar app > More > Dash cam > is enabled.

If you are having trouble with the app's automatic recording feature, click here.

Relevant Articles:

Pairing Your Dash Cam with an iPhone
Pairing Your Dash Cam with an Android Phone
Automatic Streaming Troubleshooting

Having trouble? Contact support via the in-app chat in More > Help > Contact Us.