Here's our guide to help you get your Nexar dash cam connected to your phone easily.
Your Nexar dash cam can be paired to a compatible iOS or Android phone through the Nexar app. It allows you to enjoy features like automatic recording, seamlessly create and share clips to friends and family, get your videos backed up to the cloud, and many more.
How Pairing Works
The Nexar app pair or connects to the dash cam through Bluetooth and WIFI. Once paired, the dash cam streams and saves the videos to your phone so you can watch or trim them later.
After the initial pairing, always make sure that the phone’s Bluetooth and WIFI (and Location for Android) are all enabled before starting the engine, and the phone will automatically connect to the dash cam when it turns on.
Important reminder
The Nexar app works best with a compatible phone and a phone number that is registered in a supported country. Please note that wireless Carplay and Android Auto are not compatible to be used with Nexar while driving as these can interfere with the connection between the app and dash cam. VPNs, hotspots, and antivirus apps should also be disabled to avoid any connection issues when driving.
5, 4, 3, 2, 1 All Onboard!
During the whole duration of your Onboarding process we’ll need at least 5 essential functions of your phone in order to ensure seamless experience;
- WiFi - Your phone can connect to one WiFi network at a time. The Nexar app and dash cam won’t connect if you are actively connected to a wireless Carplay, Android Auto, or another WiFi network (such as your car, home, or office WiFi).
Therefore, simply disconnect temporarily from the other WiFi network so you will be able to complete the pairing process seamlessly. - VPN, antivirus apps, and other web security blockers - Third-party security and antivirus apps may have security features that could block the connection between your phone and the dash cam. Kindly turn it off temporarily during the onboarding.
After onboarding is done, you can use Carplay or Android Auto when driving, just make sure your phone's Bluetooth is on so you can retrieve videos from your dash cam at a later time. - Bluetooth - Your Bluetooth network should be enabled from the Settings. For iOS devices, you may tap on ‘Allow New Connections’ option and the toggle will turn on again.
- Location Services - For Android OS 12 and below, it is important to set it to Allow Always in your app Settings once the app is installed and GPS needs to be enabled.
Important Reminder
Location permission is not required on Android OS 13 to record drives in the app. Please note that disabling this permission prevents the app from creating map routes for your Drives, Clips, and 1-Click Reports. If you want routing data saved alongside your drive videos, simply set the Nexar app's Location Permission to 'Always.'
- Cellular Mobile Data - Please make sure to turn it on and avoid using other WiFi networks to connect to the Internet. Firmware update requires your phone to download from the Cloud and install in your dash cam.
Pair and Connect the Nexar app with your Nexar One dash cam
Note: Pairing or Connecting to the Nexar One does not need a password, simply follow the Nexar App's prompt to get started.
- In case you have purchased the add-ons, attach them to the dash cam before powering on
- Plug your Nexar dash cam into the car’s power port using the original Nexar-compatible USB cable and power adapter that came with the package
- Enable your phone’s WiFi and Bluetooth (also GPS and Location)
- The Nexar app will prompt you with a screen to get started, follow the instructions to connect your dash cam.
Stay near the dashcam in case it needs to be updated. Once your camera setup is complete, follow the mounting instructions in the app to show you how to correctly attach your dash cam to the windshield.
Attention: If you are not the first user and the camera was already activated by another user (owner), please have them invite you to use their Nexar dash cam through the Nexar app settings. (More → Dash cam → Invite Users) then proceed to the next step.
Failed to detect your Nexar One dash cam?
No worries we’ve got your back! In case the Nexar app could not detect your camera during the onboarding, follow the steps below:
- Unplug your dash cam from the power source and reconnect it
- Close the Nexar app and go to your phone’s settings
- Check for the Nexar One’s WiFi network in your Settings and make sure it is visible.
- Make sure you are not connected to the WiFi network.
- If you are connected, click the i icon next to Nexar One network → Forget this network
- Check for the Nexar One’s Bluetooth network in your Settings and make sure it is visible.
- Make sure you are not connected to the Bluetooth network.
- If you are connected, click the i icon next to Nexar One network → Forget this network
- After verifying that your Bluetooth and WiFi is visible and you are not connected to these networks, reopen the Nexar app and follow the instructions
If you manage to pair to the dash cam, well done! 👏👏👏
Nexar One Dash cam still not detected?
In case the pairing process continues to fail or the WiFi/Bluetooth network are not visible, then follow the steps below:
- Factory reset the dash cam by pressing the Power button 10x.
Important: Factory reset deletes videos from the dash cam. If it’s not your first time pairing, make sure that all their important videos are created as Clips and uploaded to the Cloud before attempting this process. - Restart your phone and follow Steps 1 - 7.
If factory reset and phone restart did not helped, please reach out to Support via the Web Form. In order to get you onboard as soon as possible, kindly include a screenshot of your WiFi and Bluetooth when your dash cam is on, and share what steps you’ve tried. Then one of our Support Specialists will assist you shortly.
Not the OwnerThe Not the owner screen will be shown in case you are trying to pair a dashcam that was already activated by a different user (phone number). To proceed with the registration process, you will need to contact the first user who activated the dash cam (owner) and ask them to send you an invitation to use the dashcam from their Nexar app settings. (More → Dash cam → Invite Users) You will receive the SMS invitation on your phone. The message includes a unique registration link that enables you to activate the dashcam. In case you are the first user that activates the dash cam or having trouble getting SMS from the dash cam owner, please reach out to Support via the Web Form and we’ll be happy to assist you with this matter.
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Pair your iPhone to use your Nexar Pro, Beam, NEXC1, NEXC2, or NEXS1 dash cam with the Nexar app.
Before you start connecting or pairing your dash cam, please make sure that your iPhone is within reach and you have connected the dash cam to a power source by plugging the provided charging cable into the USB car charger. Then follow these instructions:
- Plug your Nexar dashcam into the car’s power port using the provided USB cable and power adapter
- Enable your phone’s WiFi and Bluetooth
- The Nexar app will prompt you with a screen to get started, follow the instructions to connect your dashcam.
Stay near the dashcam and turn on your phone's cellular data in case it needs to be updated. Once your camera setup is complete, follow the mounting instructions in the app to show you how to correctly attach your dashcam to the windshield.
Set up automatic streaming to make sure your app starts saving your rides automatically.
How do I know if my phone is connected to the dash cam?
To confirm that you are paired, enter the Nexar app. On the Drive tab, you should see the dash cam’s status on the status bar say Detected. The Stream button should be enabled and show you the dash cam's live feed when you tap on it.
Unable to connect to the dash cam's WiFi
Kindly try to connect your dashcam through the WiFi settings of your iPhone:
- Make sure your phone’s WiFi setting and dash cam are switched ON
- Under available networks, select your dash cam’s WiFi network beginning with DIRECT-NEX
- Enter the password 12345678
Pair your Android phone to use your Nexar Pro, Beam, NEXC1, NEXC2, or NEXS1 dash cam with the Nexar app.
Before you start pairing your dash cam, please make sure that your phone is within reach and you have connected the dash cam to a power source by plugging the provided charging cable into the USB car charger. Then follow these instructions:
- Plug your Nexar dashcam into the car’s power port using the provided USB cable and power adapter
- Enable your phone’s WiFi, Bluetooth, and GPS Location settings
- The Nexar app will prompt you with a screen to get started, follow the instructions to connect your dashcam.
Stay near the dashcam and turn on your phone's cellular data in case it needs to be updated. Once your camera setup is complete, follow the mounting instructions in the app to show you how to correctly attach your dashcam to the windshield.
Set up automatic streaming to make sure your app starts saving your rides automatically.
How do I know if my phone is connected to the dash cam?
To confirm that you are paired, enter the Nexar app. On the Drive tab, you should see the dash cam’s status on the status bar say Detected. The Stream button should be enabled and show you the dash cam's live feed when you tap on it.
Troubleshooting steps for improper pairing
One of the most common problems is entering a password when trying to pair your Android phone with the Nexar dash cam. It leads to disconnections and video streaming interruptions.
To fix this issue, do the following:
- Go to your phone's WiFi settings
- Tap the Nexar WiFi network
- Tap Forget
- Go back to the Nexar app and follow the instructions to connect your dashcam.
Some Nexar users may have more than one car in the family, and they get a separate Nexar dash cam for each vehicle. This is why the Nexar app is designed to allow you to switch between dash cams smoothly.
Pairing multiple dash cams to an iPhone
This option is not available for iPhones at the moment. In order to pair a different dash cam to the app, you will need to unpair the current dash cam first. Follow these steps:- Open the Nexar app
- Go to More > Dash cam > Pair a different dash cam
- Tap Continue to unpair
- Plug the second dash cam into a power source
- Follow the on-screen instructions to pair the other dash cam to your phone
Pairing multiple dash cams to an Android phone
After pairing or connecting the first camera, please make sure it’s disconnected from its power source so you won’t have any WIFI interferences while pairing the second dash cam.
Then, follow these steps:
- Plug the second dash cam into a power source
- Make sure the dash cam’s indicator lights are on
- Turn on your phone’s WIFI, Location, and Bluetooth
- Open the Nexar app
- Go to More > Dash cams > Tap Add another camera and follow the on-screen instructions
- The app will tell you to push a button twice on your dash cam as specified below:
- For Nexar Light/Pro, Beam, NEXC2 - press the dash cam’s Power button twice
- For NEXS1 - press the dash cam’s Sync button twice
- For NEXC1 - press the dash cam’s WIFI button twice
- Tap Verify
Important note
Since phones can only connect to one WIFI signal at a time, please make sure there are no other familiar WIFI signals in the area as it can disrupt the connection between your phone and the dash cam.
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