Thanks for your interest in this safety pilot, which has now ended.
Drivers who took part in the pilot can now share dash cam footage directly with Uber Support when reporting a safety incident see instructions below, and the Uber app, when in use, will continue to notify riders that their trips may be recorded.
Pilot drivers using a new vehicle or with more than one vehicle need to register their dash cam in order to access these benefits.
Sign me up! Where do I start?
Thanks for your interest in the pilot. The program has concluded and participating drivers are free to continue to use the dash cam with Uber.
Will Uber be able to see my video footage without my permission?
No. Video footage will not be sent to Uber Support unless you agree to share videos with them. Nexar will never share any videos with Uber without your consent.
Are my videos and information safe?
Absolutely. Nexar values and protects your privacy. We will never share any data of drivers using Uber with a third party, without authorization or consent. You may read more about how we safeguard your privacy here.
Can a rider request a video from my Nexar dash cam to be sent to Uber?
No. Only you can request to share your dash cam videos with Uber.
Is anyone watching my video live?
No. Your dash cam has no live video streaming capability.
Can I use this video to file for an insurance claim?
Yes. You will have a copy of the video saved to the Nexar app. You can use the Share button to easily send the video online.
How do I report a safety incident to Uber Support?
Follow these steps to download footage to your phone and upload directly to Uber with your report. If you took part in the pilot and are using a new vehicle or have more than one vehicle, you will need to register your dash cam in order to upload video to Uber with the instructions below.
Step 1: Download video ⏬
- Make sure your dash cam is nearby and powered on
- Enable your phone's Bluetooth and WiFi
- Open the Nexar app
- Go to Videos, tap the one you want, and tap Save to cloud
- Swipe the video to the left to switch to interior view
- Trim the segment you want to save, and tap Save clip. The clip will be saved under the drive it was clipped from on your home screen.
Step 2: Upload video when reporting a safety incident
- Go to Help in the Driver app > Menu button > Help > Trip Issues and Adjustments) or online at help.uber.com/partners
- Select the safety incident you want to report
- Indicate which trip the incident occurred on
- Upload now if your video is ready on the device you are using, or upload later
- if it’s on another device or you don't have a strong Wi-Fi connection. You’ll get an email with a link to upload the videos later.
Why do I need to put recording stickers on my car?
In many states in the US, there are complex laws around whether and how you can record others. The stickers on your car and notification in the Uber app help ensure that all riders (including guests or friends of the Uber account holder) have seen the notice of recording and are not surprised by it, and it may also ultimately help prevent a rare negative reaction to use of the Nexar dash cam. The sticker can also be used to discourage theft or disrespect to your vehicle.
What happens at the end of the 12 month pilot?
Thanks for your interest in the pilot. The program has concluded and participating drivers are free to continue to use the dash cam with Uber.
I’m a driver using Uber and I already have a Nexar dash cam. Can I sign up for the Nexar x Uber Pilot?
The pilot has concluded, but you can register your Nexar dash cam with Uber here if you haven’t already. This allows Uber to notify riders that their trip may be recorded, and lets you share dash cam footage directly in the app to Uber Support when reporting a safety incident.
Do I need to open the app every time I drive?
No, once you’ve completed the initial pairing you can set your Nexar app to auto start.
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