Pairing the Nexar app with Your Nexar One Dash Cam

Here's our guide that will help you get your Nexar dash cam connected to your phone easily.

Pairing the Nexar app with your Nexar One dash cam

  1. Plug your Nexar dash cam into the car’s power port using the provided USB cable and power adapter 
  2. Enable your phone’s WiFi and Bluetooth (also GPS and Location for Android)
  3. The Nexar app will prompt you with a screen to get started, follow the instructions to connect your dash cam.

Stay near the dash cam in case it needs to be updated. Once your camera setup is complete, follow the mounting instructions in the app to show you how to correctly attach your dash cam to the windshield.

If you have been invited by the dash cam’s owner, please use the link in the invitation sent via SMS to log in to the Nexar app and proceed to the next step


 

Failed to detect your dash cam?

In case the Nexar app could not detect your camera during the onboarding, follow the steps below: 

  1. Unplug your dash cam from the power source and reconnect it
  2. Close the Nexar app and go to your phone’s settings
  3. Enter Bluetooth > Click the i icon next to the NexarOne device > Forget this device
  4. Enter WiFi > Click the i icon next to the NexarOne network > Forget this network
  5. Reopen the Nexar app and follow the instructions 

Still having trouble? Contact support via the in-app chat in More > Help > Contact Us.


 

Not the Owner

The Not the owner screen will be shown in case you are trying to pair a dash cam that was already activated by a different user (phone number).

To proceed with the registration process, you will need to contact the dash cam owner and ask them to send you an invitation to use the dash cam from their Nexar app settings.

You will receive the SMS invitation on your phone. The message includes a unique registration link that enables you to activate the dash cam.

Not_the_owner.svg


 

Failed to update your dash cam?

Dash cam update requires the Nexar app to download the latest firmware version to your phone and install it on your dash cam. In case you encountered an error while trying to update your dash cam, please follow the steps below and try again: 

  1. Make sure that you have a good cellular reception
  2. Close the Nexar app and re-open it once again
  3. Follow the instructions provided and retry installing the update

Still having trouble? Contact support via the in-app chat in More > Help > Contact Us.


 

Failed to activate your dash cam?

If you encountered activation failure while trying to set up your dash cam, follow the instructions below: 

  1. Press the power button for 10 seconds
  2. Wait for a couple of seconds until the camera turns on
  3. Verify that you are in an area with a good cellular reception
  4. Close the Nexar app and re-open it once again
  5. Follow the instruction provided in the Nexar app

Still having trouble? Contact support via the in-app chat in More > Help > Contact Us.


 

Using Carplay or Android Auto while connecting your phone to the dash cam

Your phone can connect to one WiFi network at a time. The Nexar app and dash cam won’t connect if you are actively connected to a wireless Carplay, Android Auto, or another WiFi network (such as your car, home, or office WiFi). 

Therefore, simply disconnect temporarily from the other WiFi network so you will be able to complete the pairing process seamlessly.

After onboarding is done, you can use Carplay or Android Auto when driving, just make sure your phone's Bluetooth is on so you can retrieve videos from your dash cam at a later time.

 

Still having trouble? Contact support via the in-app chat in More > Help > Contact Us.

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