Nexar One Onboarding Troubleshooting

Here’s what you need to do if you’re having trouble connecting your phone to the Nexar dash cam during onboarding. Scroll down to find a screenshot of the error you are getting and how to troubleshoot. 

 

Note that your phone should not be connected to any other WiFi signals when pairing to the dash cam. Hotspots, CarPlay, Android Auto, VPNs, and other devices and apps that use WiFi to connect to your phone can cause signal interference, so make sure they’re disabled when pairing.

 

App can’t find the dash cam

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Here are the steps to follow:

  1. Force close the app 
  2. Reboot the dash cam by unplugging it from power, and then plug it back in after a few seconds
  3. Forget Nexar dash cam’s WiFi and Bluetooth signal from your phone's Settings
  4. Go back to the Nexar App and try pairing again

If the above doesn’t work, try this:

  1. Uninstall the Nexar app
  2. Restart your phone
  3. Reset your dash cam by turning the power on and hold on the N button for 10 seconds 
  4. Forget Nexar dash cam’s WiFi and Bluetooth signal from your phone's Settings
  5. Reinstall the Nexar App and try pairing again

If this does not fix the issue, please reach out to customer support at support@getnexar.com. Let us know that you followed the steps from the Help Center.

 


Can’t Find the Nexar WiFi

If you are trying to manually connect the Nexar WiFi while onboarding, but you see that it doesn’t appear in the list of networks.


Here’s what you need to do for iOS

  1. Make sure your phone is supported 
  2. Plug your dash cam to a power source
  3. Reset your dash cam by turning the power on and hold on the N button for 10 seconds 
  4. Reboot your phone
  5. Go to iPhone Settings > WiFi and confirm if the dash cam’s network appears in the list
  6. If you see the Nexar WiFi network, go back to the app and retry pairing
  7. If the WiFi network still doesn’t appear, please reach out to us via the in-app chat. Go to More > Help > Contact Us

 

Here’s what you need to do for Android

  1. Make sure your phone is supported
  2. Plug your dash cam to a power source
  3. Reset your dash cam by turning the power on and hold on the N button for 10 seconds 
  4. Reboot your phone
  5. Go to Android Settings > Connections > Wi-Fi
  6. Tap on the three dots from the upper right part of the screen, then choose Wi-Fi Direct and confirm if the dash cam’s network would appear
  7. If you see the Nexar WiFi network, go back to the app and retry pairing
  8. If not, please reach out to us via the in-app chat. Go to More > Help > Contact Us

Firmware download, installation, or activation failed

If you are getting any of the below errors while trying to activate your dash cam, please try the steps below to troubleshoot.

mceclip1.png

  1. Force close the app 
  2. Reboot the dash cam by unplugging it from power, and then plug it back in after a few seconds
  3. Forget Nexar dash cam’s WiFi and Bluetooth signal from phone's Settings
  4. Turn on your phone’s cellular data
  5. Go back to the Nexar App and try pairing again

If that doesn’t work, try this:

  1. Uninstall the Nexar app
  2. Restart your phone
  3. Reset your dash cam
  4. Forget Nexar dash cam’s WiFi and Bluetooth signal from phone's Settings
  5. Turn on your phone’s cellular data
  6. Reinstall the Nexar App and try pairing again

 

 

If this does not fix the issue, please reach out to us via the in-app chat. Go to More > Help > Contact Us.  Let us know that you followed the steps from the Help Center.

 


Owner sees “Not the owner” screen

If you are the owner of the dash cam, but you are seeing this screen, follow the instructions below.

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  1. Uninstall the Nexar app
  2. Forget Nexar dash cam’s WiFi and Bluetooth signal from your phone's Settings
  3. Reinstall the Nexar App and try pairing again

If this does not fix the issue, please reach out to us via the in-app chat. Go to More > Help > Contact Us.  Let us know that you followed the steps from the Help Center.

 


Invited but cannot pass the activation screen

If you were invited to use a dash cam by the owner, but you are stuck on this screen below, read on what you need to do.

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  1. Force close the app 
  2. Reboot the dash cam by unplugging it from power, and then plug it back in after a few seconds
  3. Forget Nexar dash cam’s WiFi and Bluetooth signal from phone's Settings
  4. Turn on your phone’s cellular data
  5. Go back to the Nexar App and try pairing again

If it doesn’t work, try this:

  1. Uninstall the Nexar app
  2. Restart your phone
  3. Reset your dash cam
  4. Forget Nexar dash cam’s WiFi and Bluetooth signal from phone's Settings
  5. Turn on your phone’s cellular data
  6. Reinstall the Nexar App and try pairing again

 

If this does not fix the issue, please reach out to us via the in-app chat. Go to More > Help > Contact Us.  Let us know that you followed the steps from the Help Center.

 

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