Support for Your Nexar One
Use our step-by-step guide to resolve your Nexar One issues.
Start troubleshooting by letting us know the issue you are experiencing
The road can be bumpy sometimes, but we've got you covered. Use our extensive troubleshooting guides if you encounter any issues with your Nexar One dash cam.
Connectivity Issues
Important reminder!
The Nexar app connects to Nexar One through Bluetooth and WIFI. Please make sure there are no other WIFI networks in the area, and that VPNs, hotspots, and antivirus apps are disabled to avoid having issues during the app and dash cam setup.
To have a seamless, onboarding experience with your Nexar One dash cam, check that the following is true:
- You are using an updated version of the Nexar app
- The phone's WIFI, Bluetooth, Location, and cellular data are enabled
- All the required Nexar app permissions are set up correctly
- Use all Nexar-provided accessories that came with your Nexar One
- Disable any WIFI interfering functionalities such as Carplay, Android Auto, VPN apps, antivirus apps, or other security apps
- If you have an Android phone, make sure that the Nexar app is not installed in a work profile, workspace, or work-restricted phone
- Make sure there are no other Nexar dash cams nearby that are powered on
Important Reminder
Location permission is not required on Android OS 13 to record drives in the app. Please note that disabling this permission prevents the app from creating map routes for your Drives, Clips, and 1-Click Reports. If you want routing data saved alongside your drive videos, simply set the Nexar app's Location Permission to 'Always.'
If you are still experiencing issues pairing or connecting your phone to your Nexar One dash cam, proceed with the steps below::
- For Android: Go to your phone’s Settings app ⚙️> General Management > Reset > Reset Network Settings > Reset Settings
For iPhone: Go to iPhone Settings App ⚙️> General > Reset > Reset network settings- Network reset will erase WIFI networks and passwords, cellular settings, VPN, and APN settings that are saved on the phone
- Restart your phone
- Power off and power on Nexar One
- Launch the Nexar app and try again
If the issue persists, please contact our support team.
Important reminder!
The Nexar app connects to the dash cam through Bluetooth and WIFI. Please make sure there are no other WIFI networks in the area, and that VPNs, hotspots, and antivirus apps are disabled to avoid having issues during the app and dash cam setup.
Disconnections that happen in the middle of a drive can often be due to WIFI interferences or power-related issues.
Check the following to ensure there is uninterrupted connection between the app and dash cam:
- The phone's WIFI, Bluetooth, Location, and cellular data are enabled
- Ensure that the phone is not connected to other WIFI networks
- Disable any WIFI interfering functionalities such as Carplay, Android Auto, VPN apps, antivirus apps, or other security apps
- Verify that there are no physical damages on Nexar One's power port or its accessories (cable, mount, and charger)
- Check that the power supply to the car's power port is not being cut off
If the issue persists, please contact our support team.
Putting a password on the Nexar One WIFI network is not needed.
If you entered a password on the Nexar One WIFI network, do the following:
- Tap on the Nexar One WIFI, then "Forget" the network
- Restart your phone
- Power off and power on Nexar One
- Launch the Nexar app and follow the on-screen instructions to connect the Nexar One dash cam
If the issue persists, please contact our support team.
Drive Recording Issues
Important Reminder
Nexar One always records to its internal memory as soon as it's powered on. If connected to the Nexar app while driving, it will also back up videos to your phone's memory.
To ensure that your drives are automatically saved on the Nexar app, we recommend the following:
- There should be enough available phone storage to record your drive recordings
- The phone's WIFI, Bluetooth, Location, and cellular data are enabled
- Ensure that the phone is not connected to other WIFI networks
- Disable any WIFI interfering functionalities such as Carplay, Android Auto, VPN apps, antivirus apps, or other security apps
- Verify that there are no physical damages on Nexar One's power port or its accessories (cable, mount, and charger)
- Check that the power supply to the car's power port is not being cut off
- Consider setting up automatic streaming for a more seamless driving experience
If your recent drives were not saved to the app, don't worry. You can still recover them from Nexar One's internal memory by doing the following:
- Power on Nexar One and turn on your phone's WiFi and Bluetooth to connect
- Open the Nexar app
- Tap Videos below the screen
- Select the drive you want to trim
- Click Save to cloud
- Trim the relevant part and click Save clip
A few things can cause problems with the video quality, which can range from the phone overheating, using security apps like VPNs or antivirus, or other apps with Nexar, to obstructions or physical damage on the camera's lens.
If you are experiencing issues with video quality like distortions, lagging, pixelation, and other sorts of problems related to video quality, consider the following suggestions:
- Ensure there are no obstructions on the lens and remove any protective film
- Adjust the main unit's lens by moving it up or down to achieve a better angle
- Inspect the dash cam's lens for any signs of physical damage
- Consider mounting your phone on or near the air conditioner's vent and keeping it plugged to the charger to minimize the chances of the phone overheating
- Close any unused apps while driving with Nexar
If the above suggestions did not resolve the issue, please follow these steps:
- Ensure the dash cam is positioned near your phone
- Turn on WIFI and Bluetooth on your phone and wait for it to connect to the dash cam
- Open the Nexar app and navigate to the Videos tab
- Allow some time for the videos to transfer
- Check if the video quality has improved
By following these steps, you can troubleshoot and potentially resolve any issues with the video quality on the app.
If the issue persists, please contact our support team.
Important Reminder!
Changes in the audio recording setting will apply to all drives that are recorded after the switch.
Missing audio
- Power on the dash cam, and turn on the phone's Bluetooth and WIFI to connect
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Go to Nexar app > More > Dash cam
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Disable the Record Audio toggle while the app is connected to the camera
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Start a drive and allow it to record for a few minutes and end the drive
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Go back to the app and re-enable the Record Audio toggle
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Check on your next drive if the audio is working
Can't disable audio
- Power on Nexar One, then turn on the phone's Bluetooth and WIFI to connect
- Go to Nexar app > More > Dash cam and wait until Nexar One's Camera status says Recording
- Turn on the Record Audio toggle
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Start a drive and let it record for a few minutes
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Go back to the app and re-enable the Record Audio toggle
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Check on your next drive if the audio is disabled
If the issue persists, please contact our support team.
Cabin-view recordings are saved directly to Nexar One's internal memory and can be saved to the Nexar app by doing the following:
- Power on Nexar One and turn on the phone's Bluetooth and WIFI to connect
- Go to Videos
- Tap the video you want to save
- Tap Save to cloud
- Swipe the video to the left to switch to interior view
- Trim the segment you want to save
- Tap Save clip
The clip will be saved under the drive it was clipped from on your home screen.
If you need more help, please contact our support team.
Nexar App Function & Feature Issues
To ensure that your Nexar app is set up to record drives automatically to your phone, make sure the following setup is correct:
- The "Automatically start streaming" toggle is enabled in the Nexar app > More > Dash cam screen
- The Phone's battery optimization toggle is disabled in the Nexar app > More > Dash cam screen
- The Nexar app is running in the background
- Your phone's Bluetooth, WiFi, and Location settings are turned on
- For Android: Battery optimization is disabled
For iPhone: Low Power Mode is disabled - All the required Nexar app permissions are set up correctly
- Any WIFI interfering functionalities such as Carplay, Android Auto, VPN apps, antivirus apps, or other security apps are disabled
- No other Nexar dash cams are operating in the vehicle
These will ensure that the Nexar app will automatically start recording your drives every single time, you may also check our quick guide at Stay Connected with Nexar for a seamless driving experience.
If you need more help, please contact our support team.
Unable to save drives to the Nexar app
Drives are usually automatically transferred from Nexar One's internal memory to the Nexar app via the WIFI connection between the app and dash cam. In cases where the video was only saved to the Nexar One, you can manually recover these videos by doing the following:
- Power on Nexar One
- Turn on the phone's Bluetooth and WIFi and wait until the Nexar app is connected to the dash cam
- Enter the Videos tab
- Select the relevant drive
- Click Save to cloud
- Trim the relevant part and click Save clip
Unable to share videos
You can share your drive videos online by first creating a Clip. Then, follow these steps to seamlessly share the Clips:
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Make sure that your phone has a stable internet connection through WiFi or Mobile Data
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Open the Nexar app and navigate to the Videos section
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Select the clip you want to share
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Tap the Share icon and select the app or contact you wish to share the clip with
If you need more help, please contact our support team.
Parking mode is automatically activated 5 minutes after Nexar One stops receiving power. If the camera detects any movement during this mode, it automatically turns on and records a 30-second clip to Nexar One's internal memory before shutting off again.
You can do a simple test to check if Nexar One's parking mode is working:
- Make sure Nexar One has been plugged to power for at least 20 minutes to ensure it has enough charge to power on
- Turn off the Bluetooth and WIFI settings on your phone, but keep the cellular data on
- Make sure Nexar One is completely powered off, and keep it undisturbed for 5 minutes
- Shake Nexar One after 5 minutes
If parking mode is working properly, it should turn on, record for 90 seconds, then turn back off.
You should get a parking incident notification on your phone immediately if you have a +Connectivity add-on and Nexar Connect subscription.
If you do not have a +Connectivity add-on and subscription, you will receive the parking mode notification the next time you connect the phone to Nexar One.
Retrieving a parking incident
If you have a +Connectivity add-on and active Nexar Connect subscription, you only need your phone to be connected to the internet via WIFI or cellular data. Simply tap the parking incident notification or go to the Videos tab on the Nexar app to view the parking incident clip.
If you do not have a +Connectivity add-on and subscription, plug Nexar One to power, then turn on your phone's Bluetooth and WIFI, and wait until it's connected to the Nexar One WIFi network. The parking incidents will automatically be transferred to the Nexar app and saved as a parking incident clip.
Read our help guide to get more details about the Parking Mode feature.
If you need more help, please contact our support team.
Important Reminder
Nexar One's remote streaming feature is powered by +Connectivity add-on with a Nexar Connect subscription
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Nexar One has been charged for at least 20 minutes
- Nexar One is connected to power using all the Nexar-provided accessories
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Your Nexar Connect subscription is active. You can check this from the Nexar App > More > Account.
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Your phone is connected to a stable WIFI or cellular data connection
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Your car is parked in a location with good cellular reception
After that, do the following to refresh the +Connectivity add-on:
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Disconnect the camera from the power source and wait until the light on Nexar One turns off
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Detach and reattach the +Connectivity add-on to the right side of Nexar One
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Plug Nexar One to its power source
After refreshing the Connectivity add-on, follow these next steps:
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Temporarily disable your phone's WiFi and Bluetooth settings
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Enable your phone's cellular data
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Open the Nexar app and tap on Live
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The remote stream may take up to a minute and a half to load
If you need more help, please contact our support team.
Hardware Issues
If your Nexar One is not turning on, check the following:
- Make sure you're only using all Nexar-provided accessories
- Check the power outlet itself for power, try using a different power source to check further
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Check that there are no signs of physical damage on the dash cam, mounts, and accessories
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If available, try using a spare cable or power adapter to test.
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Make sure the dash cam is securely installed on the mount
If the issue persists, please contact our support team.
If Nexar One suddenly powers off or restarts while you're driving, try troubleshooting the camera using the following instructions.
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Remove and reattach the mount and cables. Make sure they are all properly connected.
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Check for physical damage on ports, cables, and accessories.
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If you are using the cigarette lighter charger, make sure it's snugly fitted on the port and the lights are always on
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Try using a different power source to check further
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If you have cabin view camera and/or +Connectivity add-ons attached, please remove them and do a test drive to see if it will make any difference
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Ensure that the +Connectivity add-on is attached on the right side of your Nexar One
If the issue persists, please contact our support team.
The magnetic mount's adhesive is strong enough to support Nexar One so that it stays on the windshield no matter the impact. If you relocated the dash cam or it came off the windshield, you will need to reattach it using the extra adhesive provided with the kit.
Here are some tips to make sure it stays put:
- Remove the old or used adhesive from the mount using the prying tool that came with the dash cam.
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Clean the windshield in the area where you want to position the mount using the lint-free wipes that came with the camera. If you don't have the wipes, you can use a soft tissue with a little dab of alcohol.
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Make sure the glass surface is completely dry before proceeding.
- Plug the dash cam to power and turn on the phone's Bluetooth and WIFI settings
- Open the Nexar app and wait until it's connected to the dash cam
- Go to More > Dash cam > Mount dash cam to see the camera view
- Stick the adhesive on the mount
- Using the camera preview on the app, position the dash cam on the windshield where there's a clear view of the road and cabin-view camera
- Firmly stick the dash cam into place
If the issue persists, please contact our support team.
Use the troubleshooting instructions below if Nexar One is persistently asking you to turn off the camera, reconnect or reseat the LTE Connectivity add-on, and turn the camera back on.
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Make sure you are using all original accessories that came with Nexar One
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Unplug Nexar One from power
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Remove and reattach the +Connectivity add-on to the right side of the Nexar logo
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Plug Nexar One back to power
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Do a test drive and monitor Nexar One's behavior
If the issue persists, please contact our support team.
Relevant Articles
- Setting Up Automatic Recording
- Recovering, Saving, and Sharing Videos On the Nexar App
- Stay Connected with Nexar
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