In-ride Streaming Troubleshooting

Streaming happens through WiFi connection and can be interrupted when there are other devices using WiFi to connect with the phone. These are things you need to do to fix streaming issues.

Streaming refers to the dash cam’s live feed in the Nexar app. You can see this feed in real time when you open the Nexar app’s homepage while the phone is connected to the dash cam’s WiFi signal.

If you cannot see the dash cam’s feed when you enter the app after the drive has started or when you tap the Stream button even though the homepage shows the dash cam is Recording, follow the instructions below.

Important Note: Phones can only connect to one WiFi signal at any given time. Because of this, streaming while driving is not possible when other apps like wireless CarPlay, Android Auto, VPNs, and hotspots which use WiFi to connect are turned on.

Learn how to save post-drive videos from Nexar One’s internal memory.

 

Couldn’t load stream during a drive

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iOS

  1. Check the following
    a. The dash cam is properly plugged in and powered on
    b. Your phone’s Bluetooth, WiFi, and Location should be enabled and not connected to other devices
    c. Wireless CarPlay, VPN, and hotspots are disabled
    d. The cabin view camera should be properly connected to the dash cam (if available)
  2. Restart the phone and dash cam (power off and on)
  3. The dash cam’s light should turn solid blue, which means it’s recording
  4. Turn off the phone’s Wi-Fi, Bluetooth, and Location and then turn it back ON
  5. Go to iPhone settings > WiFi and check that Nexar’s WiFi is listed here
  6. Go to iPhone settings > Bluetooth. Nexar One’s Bluetooth should appear here.
  7. Nexar One’s status should say Recording on Nexar app’s homepage 
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  8. Tap Stream and wait until you see the live feed

 

Do the next steps if the dash cam is still not streaming to the app:

  1. Hard reset the Nexar One by pressing and holding the Nexar button for 10 seconds
  2. Wait for the dash cam to emit a solid blue light
  3. Uninstall the Nexar App (NOTE: This will remove all videos saved in the phone unless backed up to the cloud server)
  4. Forget dash cam’s Bluetooth from the phone settings
  5. Reinstall the Nexar app and try again

Screenshot the homepage showing the dash cam status as well as the error message you’re getting and contact support via the in-app chat in More > Help > Contact Us if the issue remains unresolved.


 

Android

  1. Check the following
    • The dash cam is properly plugged in and powered on
    • Your phone’s Bluetooth, WiFi, and Location should be enabled and not connected to other devices
    • Wireless Android Auto, VPN, and hotspots are disabled
    • The cabin view camera should be properly connected to the dash cam (if available)
  2. Restart the phone and dash cam (power off and on)
  3. The dash cam’s light should turn solid blue, which means it’s recording
  4. Turn off the phone’s Wi-Fi, Bluetooth, and Location and then turn it back ON
  5. Make sure the phone can detect the dash cam’s WiFi
    • Samsung: Go to phone settings > WiFi > tap the three dots from the upper right of the screen > WiFi Direct. Nexar One’s network should appear here.
    • Other Android: Go to phone settings > WiFi > Additional Settings > WiFi Direct. Nexar One’s network should appear here.
  6. Make sure Nexar One’s Bluetooth signal is listed from the phone’s Bluetooth settings. 
  7. Nexar One’s status should say Recording on Nexar app’s homepage
    mceclip1.png

  8. Tap Stream and wait until you see the live feed

 

Do the next steps if the dash cam is still not streaming to the app:

  1. Hard reset the Nexar One by pressing and holding the Nexar button for 10 seconds
  2. Wait for the dash cam to emit a solid blue light
  3. Uninstall the Nexar App (NOTE: This will remove all videos saved in the phone unless backed up to the cloud server)
  4. Forget dash cam’s Bluetooth from the phone settings
  5. Reinstall the Nexar app and try again

Screenshot the homepage showing the dash cam status as well as the error message you’re getting and contact support via the in-app chat in More > Help > Contact Us if the issue remains unresolved.

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